MICRON® – Return & Refund Policy

At MICRON®, customer satisfaction is our top priority. To ensure a smooth return process, please review our return and refund policy below:

General Return Guidelines

• All returns must include a valid Return Authorization Number (RMA #).
• Items must be returned in original packaging, unused, and resalable as new.
• Returns without an RMA# will not be accepted or credited.
• Our warehouse will refuse any shipments not clearly marked with an RMA# or EX#.
• Only product value is eligible for credit — shipping fees are non-refundable.
• Return shipping is the customer’s responsibility. We do not accept C.O.D. returns.
• All return requests must be submitted within 5 days of receiving your order.
• A 20% restocking fee will apply to all approved returns (except for defective items).
• Returns made after 30 days will not be accepted.
• Used, opened, or damaged items cannot be returned. No exceptions!

Non-Returnable Items

• Hand Tools and Dies are final sale and cannot be returned.
• Customs, modified, or special-order items are not eligible for return.
• Products showing signs of use or damage will not be accepted.

Defective Products

• MICRON® will accept returns for Grommet Machines or Dies that are defective due to material or manufacturing issues, during the warranty period only.
• To initiate a warranty return, please contact us with product photos and a description of the defect.

Return Credit Timeline

• Approved return credits may take 30–45 business days to process after receipt and inspection.
• Credit applies to merchandise only (excluding shipping or taxes).
• Customers are responsible for all shipping charges on refused or undeliverable packages.

Claims for Shortages or Damages

• Any claims for missing items, damages, or shipment discrepancies must be made within 2 days of delivery.
• Claims must include photos of the original packaging and shipping label for review.

Shipping & Delivery Notes

• Orders placed by 3:00 PM EST (Mon–Thu) ship the same day.
• Orders after 3:00 PM EST may ship the following business day.
• For urgent shipments, including next-day air, please call us directly.
• International customers are responsible for all customs duties, taxes, and any applicable import fees in their country

Contact Us

📞 Phone: +1 (973) 278-4100
📧 Email: info@micronamerica.com
🌐 Website: www.micronamerica.com
🏢 Address: 85-99 Hazel St, Paterson, NJ 07503, USA